GUIDES AND STORIES
Stories
How other businesses handle it. Stories marked illustrative are examples and will be replaced with interviews.
141 resultsReal businesses4 min · Rubber moulded partsHow a rubber parts maker stopped one complaint repeatingAsking why until they reached a cause they could fix.ILLUSTRATIVERead the story →: How a rubber parts maker stopped one complaint repeating
Operator stories4 min · PackagingHow a stores manager prepares for the monthly stock countThe week before the count: cut-off, labels, teams and clean racks.ILLUSTRATIVERead the story →: How a stores manager prepares for the monthly stock count
Process fixes4 min · FMCG distributionGetting salesmen to deposit cash the same dayCollections matched against deposits every evening.ILLUSTRATIVERead the story →: Getting salesmen to deposit cash the same day
Process fixes4 min · Agro chemicals distributionHolding dispatch for customers over their limitDispatch checks the customer's balance before loading, with an owner override.ILLUSTRATIVERead the story →: Holding dispatch for customers over their limit
Operator stories4 min · CastingsWhat a maintenance in-charge checks after a power cutRestarting in the right order and checking for damage.ILLUSTRATIVERead the story →: What a maintenance in-charge checks after a power cut
Operator stories4 min · PlasticsWhat a maintenance in-charge does in the first ten minutes of a breakdownSafety, cause, spares, and telling production how long.ILLUSTRATIVERead the story →: What a maintenance in-charge does in the first ten minutes of a breakdown
Real businesses4 min · Press shopHow a press shop keeps critical sparesDeciding which spares are worth keeping by asking what stops the line.ILLUSTRATIVERead the story →: How a press shop keeps critical spares
Operator stories4 min · Industrial supplies tradingHow an owner decides which overdue customer to call personallyOnly the accounts where the relationship, not the reminder, is the issue.ILLUSTRATIVERead the story →: How an owner decides which overdue customer to call personally
Process fixes4 min · Electrical tradingClearing slow-moving stockA list of items untouched for 180 days and a decision on each.ILLUSTRATIVERead the story →: Clearing slow-moving stock
Real businesses4 min · Corrugated packagingHow a packaging manufacturer manages supplier follow-upReminders three days ahead, and every date in writing.ILLUSTRATIVERead the story →: How a packaging manufacturer manages supplier follow-up
Operator stories4 min · EngineeringWhat an accountant checks before calling the bankLimit used, expected receipts and the payments that cannot move.ILLUSTRATIVERead the story →: What an accountant checks before calling the bank
Real businesses4 min · FabricationHow a fabrication owner prepared to be away for two weeksWriting down the daily decisions and handing them over a month ahead.ILLUSTRATIVERead the story →: How a fabrication owner prepared to be away for two weeks
Process fixes4 min · Paints distributionGetting proof of delivery back within a weekTransporters are paid only after signed LRs come back.ILLUSTRATIVERead the story →: Getting proof of delivery back within a week
Real businesses4 min · Industrial pumpsHow a pump maker tells customers about delays earlyA rule that the customer hears about any delay before they have to ask.ILLUSTRATIVERead the story →: How a pump maker tells customers about delays early
Operator stories4 min · Steel productsWhat a dispatch in-charge checks before booking trucksGoods ready, papers ready, and the customer able to receive.ILLUSTRATIVERead the story →: What a dispatch in-charge checks before booking trucks
Process fixes4 min · Electrical panelsKeeping one rate history for every itemA shared sheet of last three rates per item, checked before every PO.ILLUSTRATIVERead the story →: Keeping one rate history for every item
Real businesses4 min · Injection mouldingHow a 40-person plastics moulder plans around power cutsPlanning heavy jobs into the hours power is usually stable.ILLUSTRATIVERead the story →: How a 40-person plastics moulder plans around power cuts
Real businesses4 min · Grey iron castingsHow a castings unit reviews its top customers every quarterOne page per customer: volume, margin, payment days, rejections.ILLUSTRATIVERead the story →: How a castings unit reviews its top customers every quarter
Process fixes4 min · Continuous process plantWriting a handover note at every shift changeA five-line note sent by the outgoing supervisor before leaving.ILLUSTRATIVERead the story →: Writing a handover note at every shift change
Operator stories4 min · PumpsWhat a sales coordinator needs before promising a dateChecking with production and stores before replying to the customer.ILLUSTRATIVERead the story →: What a sales coordinator needs before promising a date
Process fixes4 min · Industrial fasteners tradingSending the first reminder before the due dateA friendly note five days before the due date.ILLUSTRATIVERead the story →: Sending the first reminder before the due date
Operator stories4 min · GarmentsWhat a sales coordinator does when a customer changes an orderChecking impact, confirming in writing, and updating everyone.ILLUSTRATIVERead the story →: What a sales coordinator does when a customer changes an order
Process fixes4 min · Auto parts tradingReconciling the bank every FridayOne hour every Friday instead of a week at year end.ILLUSTRATIVERead the story →: Reconciling the bank every Friday
Process fixes4 min · FurnitureIssuing material only against a slipStores stopped issuing without a slip, with one exception rule for night shift.ILLUSTRATIVERead the story →: Issuing material only against a slip
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